Wallet and deposits
Bring your own server management is free. You do not need a wallet top-up, payment method or management subscription to connect your own server. Its hosting, storage and bandwidth charges are between you and your provider.
The wallet and charges described below apply to optional paid Infralane services, including hosted resource pools.
The Billing page shows the current workspace wallet balance and the payment workflow currently available to that workspace.
Understand the wallet
The wallet card shows the available balance, currency, and last update time. Select the refresh action to request the newest balance. Always confirm the workspace name before depositing funds.
Make a deposit
Choose an available payment market in workspace billing, enter the amount, and review the payment amount and wallet credit before starting a mobile-money deposit. Complete the provider’s authorization prompt. The wallet is credited only after verified settlement. Refresh the pending payment status if collection is delayed; do not repeat an uncertain payment.
Use the mobile-money options actually available for the selected market. Card payments and new PesaPal deposit orders are not available in the current workflow. If no market is available, contact support. Never send mobile-money PINs or passwords.
Pool charges and included bandwidth
Creating a hosted pool reserves its first month from the workspace wallet. The monthly billing period starts after the server connects. Provider requests that time out remain visible for verification; do not create another pool to replace an uncertain request. Explicit provider rejection returns reserved funds.
Every hosted pool includes 5 TB of monthly bandwidth, shared by its applications. Customer-owned servers follow their provider’s bandwidth terms. Contact support before exceeding the allowance. Extra service or charges must be agreed before they apply.
A resize reserves any upgrade charge while the provider configuration is verified. A downgrade credit is applied only after the lower allocation is confirmed. Existing prepaid periods keep their recorded price; renewal and requested changes use the current quote.
Hosted renewals and payment recovery
Workspace billing lists hosted renewals and their order of priority. If a renewal cannot be paid, inspect the pool’s recovery notice for its exact deadlines, charge and available action. The hosted policy provides a running grace period, then powered-off retention before deletion; the notice shows the actual dates for that pool.
Add the required funds and use the offered recovery action after reviewing its charge. If a recovery payment is already recorded, retry restoration without paying again. Free customer-owned server management is excluded from hosted renewals and payment recovery.
Safe billing support details
You may provide the workspace name, order ID, payment-provider receipt reference, amount, currency, date, and current wallet status. Redact full card details, mobile-money PINs, bank credentials, passwords, and one-time codes.
Pricing and capacity
Resource-pool creation shows an estimate based on the selected CPU, memory, and storage. Use the current dashboard for hosted purchase quotes and the pricing page to understand free BYO management versus optional paid services. Old screenshots and examples may be outdated.
Wallet unavailable
Confirm the selected workspace and your permission. Select Retry wallet or refresh once. If the issue remains, contact support with the workspace name and exact customer-facing error.